Frequently Asked Questions

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In most circumstances no doctor referral is required to see a physiotherapist. There are some exceptions to this rule which include:

• Return to work claims
• Car accident insurance claims
• Medicare claims (Enhanced Primary Care Plans) - Bulk billing with referral available
• DVA claims

Musculoskeletal physiotherapists treat any injury in the human musculoskeletal system. In general this includes injuries to muscles/soft tissues, bones/joints (including the spine), and nerves. We also have a good understanding of things that can influence the symptoms of injuries and use a mix of manual techniques and exercise to help you feel better. The key is often to get a good idea of what is happening to then plan your way to recovery. 

Sports physiotherapists treat injuries to similar areas of the body but are related to participation in sport or exercise. These are most commonly associated with a change in use/load or trauma. Sports injuries require a management plan that is specific to the level of activity that was occurring prior to injury which can significantly vary from other types.

Please bring with you:

• Any investigations including X-rays, Ct scans or ultrasounds that you may have already done in the past. 
• Doctors referral (if you have one - not mandatory)
• A copy of any exercise prescription given to you in the past
• Medication list (if extensive)
• Be appropriately dressed for treatment and examination to the relevant body area. Please be prepared for the area to be exposed.
• Private health card if applicable. Unfortunately no health claims can be made without the physical card or an online app version of the card. We are unfortunately unable to process claims with a member number only unless the services are provided through Teleheath. 

Push Physiotherapy accepts all private health funds. The amount paid by the fund is dependent on both the fund and the level of cover.

As of 1st July 2021, we are a preferred provider for Health Partners. 

For patients who would like to find out how much their fund will cover and how much their gap payment totals, please contact your fund directly as we are unable to determine these details until we make an onsite claim.

HICAPS claiming is available on site, which allows patients to claim from their health funds immediately.